5 Tips for Better Communications Strategy

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Key Takeaways:

  • Communications strategy should be results-oriented and measurable.
  • Too many strategic objectives mean you don’t have a plan–you have a wishlist.
  • Know your audience and communicate with them, not at them.

With end-of-the-year planning coming up for many organizations, we’ve been thinking a lot about strategy–marketing strategy, political strategy, communications strategy…all of the strategies! 

Over the years, we’ve learned a bit about what makes people, organizations, and communities tick and the strategies that work for them (or don’t).

We’ve seen organizations who think they have a strategy, but it’s really just a list of things they repeat over and over. Then they wonder why they don’t get better results.

If you’re thinking about building your marketing, business, or community strategy for the next year, or just want to start being strategic with your communications, here are a few things to remember.

1) Start with results.

As Steven Covey wisely said: “Start with the end in mind.” Smart communications strategy starts with your business goals and works backward from there to the objectives that drive those results.

A successful and measurable strategy requires understanding what success means to your cause or company.  Our background in political campaigns makes this an intrinsic part of how we work with clients. In the political world, the result is simple and measurable: win more votes than the opposition.

For most companies, success means more customers, clients, revenue, or profit. Nonprofit organizations seek increased donations, improved outcomes or results for their mission, more people served, or improved quality of life.

We see too many organizations adopting communications strategies with no connection to measurable, bottom-line results. They spend tens of thousands of dollars on communications or marketing outputs that aren’t measurable and may not even support the organization’s growth.

Rebranding efforts, publicity campaigns, new products or services, or mergers and acquisitions can be important parts of a marketing or business strategy. But if those outputs don’t have a clear connection to your organization’s bottom line, you need to ask yourself if it’s part of a real strategy or just an investment.

2) Know who you’re trying to persuade.

There are tons of good strategic planning tools out there, but when it comes to actually explaining and implementing a strategic objective, we believe in the How-Who-What approach.

Simply put, most strategic priorities are based on how your organization persuades who in your market to take what course of action.

If you can’t identify the “who” in this framework, then you’re building a strategy to nowhere.

Understanding your audience—who they are, where to find them, what motivates them, and how to create a connection with them is foundational to a successful communications strategy. Internal stakeholders have different motivations and expectations than external customers. For example, donors to a research foundation have different reasons for investing than donors to a political cause.

In today’s crowded market, where consumers are bombarded with thousands of brand and marketing messages daily, you simply cannot afford to communicate with everyone. Narrowing down your audience to those people, businesses, or institutions most important to your organization to your organization is the key to a successful and cost-effective strategy.

3) Avoid the “Kitchen Sink” approach. 

Michael Porter, the Harvard Business School author and management guru, says, “The essence of strategy is choosing what not to do.”

One of the biggest communications strategy mistakes we see is when your strategic plan includes everything but the kitchen sink. Agencies and consulting firms are notorious for this, primarily because they see dollars on implementing the plan. (More stuff to implement means more opportunity to bill the client, right?)

Unfortunately, this is one of the worst uses of your organization’s resources, and it’s a terrible strategy.

An early political mentor of mine was the late Giles Perkins. He often reminded me that good political campaigns focus on doing two or three things really well, and they don’t worry about the rest. That advice still rings true all these years later, and I wish more organizations and agencies would have learned this same lesson.

A good business, marketing, or advocacy strategy doesn’t need more than a handful of objectives or priorities. It’s not easy to drill down to the three, four, or five things that are most important for your organization’s success—in fact, it can be downright grueling. But that’s the difference between a real strategy and a combination of random goals and policies. 

If your strategic plan has more than 10 or 15  objectives (like some we’ve seen), it’s not a plan—it’s a wishlist!

4) Meet your audience where they are.

Once you’ve identified your goals, narrowed down your target audience, and determined the best messaging, it’s time to develop the actual communications plan for your audience.

It’s tempting to try and support your communications strategy with the flashy new tactics used by the latest social media influencer or that the headline-grabbing executive owns. However, depending on your audience, that may not be the best approach and could doom your efforts from the start.

Effective marketing and communications are audience-specific and channel-agnostic. This means eliminating preconceived notions about communicating with or reaching your audience. Instead, if you’ve done the work to understand your audience, your communications outreach should be simple: meet your audience where they already are.

Where does your audience get their information?

Do they rely on traditional news sources such as television, newspapers, and online media outlets? Or do they depend more on word-of-mouth, organizational information sources, such as churches, civic groups, or even social media? Are there specific geographic or demographic markers that are communication or information “nodes” for your audience?

These questions can help guide you in meeting your audience where they are. 

5) Evaluate and adjust your strategy.

Legendary boxer Mike Tyson once said, “Everybody has a plan until they get punched in the mouth.”

It’s important to recognize that your strategy can and should be evaluated and should change, just as your community, industry, or regulatory environment changes. If your plan isn’t working, or something has changed dramatically in your market or industry, don’t be afraid to course-correct.

However, changes in strategy should not be based on a knee-jerk reaction to market blips or your competitors’ activities. Strategic changes should be carefully thought out and evaluated based on the data or metrics you’ve already identified. Solid metrics and measurable objectives allow you to measure your progress along the way. They also point the way to the changes you need to make.

If you have a clear, measurable strategy with a limited number of objectives, the data will tell you if your plan needs adjusting and what needs to change to succeed.

Ready to build your communications strategy?

Remember these tips as you develop your marketing or communications strategy for the next quarter, year, or business cycle. Make your strategy measurable, limit your plan to the things that matter, know who you need to persuade, and don’t be afraid to adjust.

We’ve used this approach to help local governments, commercial developers, nonprofit organizations, advocacy causes, and political campaigns around the country and the world.

Our communications strategies have protected critical waterways, improved civic and community engagement, supported urban revitalization projects, and opposed environmentally dangerous industries in sensitive neighborhood and cultural areas.

If you’re ready to take your marketing and communications to the next level with a real strategy that delivers results, we can help. Contact us to learn more or schedule a free consultation. 

 
 
Key Takeaways: 
  • Navigating the current political and social environment creates business and communication challenges for many organizations. 
  • Staying consistent with your mission and values builds trust and resilience in the face of tough social issues. 
  • Organizations that engage in social or civic advocacy should be prepared to weather the storm and stay committed.

If you’ve noticed fewer rainbow logos and less corporate fanfare around Pride Month this year, it’s not your imagination. As political pressure and public scrutiny rise, many organizations are quietly pulling back from public support of LGBTQ+ and other social causes.

This shift reflects a broader trend: fewer companies are speaking out on social issues, not just during Pride, but across the board. Yet, silence isn’t always the safest path. In fact, it can make brands seem disconnected or indifferent.

So, how should organizations show up in moments like these? It starts with being intentional and authentic.

Here’s how.

 

Align Purpose With People

Don’t jump on a cause because it’s trending. The strongest companies choose issues that genuinely align with their mission and matter to their customers, employees, and communities.

Take Patagonia, for example. Its commitment to the environment isn’t just talk—they donate 1% of sales to climate efforts. In addition, they have an entire section of their website devoted to environmental activism. Their customers care deeply about protecting the outdoors, so this alignment builds trust and brand loyalty.

Patagonia's website includes an entire section devoted to activism.

The takeaway: Choose values that naturally align with your identity and audience. That’s when social engagement feels real, not forced.

 

Be Consistent, Not Convenient

If you take a stand, stick to it—even when it’s tough.

In 2023, Target faced backlash over its Pride Month merchandise. When the company pulled products to quiet critics, it ended up upsetting everyone. In January 2025, Target announced it would scale back its DEI efforts, sparking a boycott and major losses in trust, foot traffic, and revenue—reportedly over $12 billion in valuation.

In contrast, Costco stayed consistent in its support for diversity and saw customer visits rise.

The lesson? Customers respect brands that stand firm in their values.

 

Act with Consistency, Not for Attention

You don’t need a viral moment to make a real difference. Some of the most impactful work—like mentoring, local partnerships, or internal support groups—happens quietly behind the scenes.

On the other hand, inconsistency can be costly. Take Tesla: public actions and rhetoric from its CEO have alienated many customers, resulting in sharp declines in sales worldwide.

Source: Axios Harris Reputation Poll

It’s not about being loud—it’s about showing up consistently in ways that reflect your values.

 

Small Steps Still Count

Sometimes the most meaningful actions are the quietest. Simple things, such as sharing educational resources, updating email signatures during awareness months, or recognizing important cultural moments, can help build a more inclusive workplace.

Ben & Jerry’s is a great example. Since its inception, the company has consistently linked its business to social causes, ranging from environmental action to racial justice. Their foundation even includes employees in grant decisions, showing that their values aren’t just talk.

Why does it work? Because it’s real. People notice when companies walk the walk.

 

Bottom Line: Start With Substance

Before making a statement, ask yourself:

    • Does this align with who we are?
    • Will we stay committed even if it gets hard?
    • Can we back this up with real action?

 

If the answer to any of those is “no,” take a step back and focus on finding your authentic voice. In today’s landscape, thoughtful consistency will take you further than jumping on the latest bandwagon cause.

Because in the end, people remember who stays committed when it’s hard—not just who speaks up when it’s easy.

Is your organization struggling to find the right way to talk about or engage on important social issues? Hit us up at the link below and let’s talk.

Mike is an accomplished designer, video editor, and web developer. His strong background in programming, digital media, and search engine optimization brings our clients a wide range of online options for communicating their message and mission. 

He is an avid basketball fan, having coached youth basketball for several years, and brings his video editing skills to various sports media companies for demo and highlight reels. Mike is truly a “triple-threat” player on the Impact Campaigns team.

Mike lives in the Washington, DC area with his wife and two children. 

 

Drea is a seasoned project manager and executive assistant who offers more than 15 years of experience helping businesses and organizations focus more efficiently on day-to-day operations and mission-driven initiatives. She thrives on providing structure and processes to keep clients comfortable, happy and informed. 

A native Floridian, Drea was born in South Florida and currently calls Pensacola home. She enjoys spending time with her children, cracking up our team during conference calls, and arguing politics with her husband and anyone else.